Kamakis, Eastern Bypass · Bei Fare Hardware · +254 796 666 665

Privacy Policy

Sino Wood Products (“we”) respects your privacy. This page explains what personal information we collect when you visit our website, call us, chat with us or message us on WhatsApp, how we use it and your rights under the Kenya Data Protection Act, 2019.

Information we collect

  • Details you give us – your name, phone number, email, location and what you need, when you request a quotation, place an order, call, chat or message us.
  • Calls, chats and WhatsApp messages – the date, time, length and content of conversations with our team, so that anyone in the team can help you.
  • Orders – the products you buy, delivery details and payment status (we do not store card or M-Pesa PINs).
  • Website visits – if you accept cookies, how you found our website (for example a Google search or an Instagram post) and the pages you looked at.

How we use it

  • To reply to you, prepare quotations, deliver and install your order and give after-sales support.
  • To keep a record of your requests and conversations in our customer system.
  • To understand which adverts and pages help customers, so we can improve our service.
  • We do not sell your information.

Cookies

With your permission we use small cookies to remember how you found our website and which pages you viewed. You can say “No thanks” on the cookie notice, or clear cookies in your browser at any time; the website keeps working. We also count visits anonymously by where they came from (for example “Instagram”), without cookies and without storing anything that identifies you.

Who we share it with

Only with service providers who help us run the business – for example our website host, our telephone and WhatsApp system (3CX and Meta’s WhatsApp Business Platform) and delivery partners – and only as needed. We may share information where the law requires it.

How long we keep it

We keep customer records for as long as needed to serve you and to meet legal and tax obligations, then delete or anonymise them.

Your rights

You may ask to see the information we hold about you, correct it, or ask us to delete it, and you may object to its use for marketing. Contact us using the details below.

Contact us

Sino Wood Products, Kamakis, Eastern Bypass — Bei Fare Hardware. Email: info@sinowoodproducts.com. Phone: +254 709 784 520.

Last updated: 19 October 2026.